Prototyping a New and Improved Citizen app.
Connecting citizens to their city is imperative for any smart city and increasingly citizens expect to interact with services via technology. Using technology to engage citizens can empower individuals and communities, improve customer service and enhance service efficiency. Glasgow has been developing a new smart phone app to enable people to report issues in the city and get feedback on their reports.
Prior to the Future Cities Demonstrator, Glasgow had a prototype app which allowed citizens to report issues. The MyGlasgow app allowed users to report road and cleansing problems via their smartphones and tablets. The aim of this initial prototype was to learn lessons such as how many citizens would use it, how would they use it and what would the impact on services be?
The Future Cities Demonstrator builds upon this experience. We have developed a new and improved next generation MyGlasgow app - bringing together a series of important changes and developments that will deliver improved user experience and enhance service delivery.
Putting the user at the centre of the process we are making a series of exciting user experience improvements across the app including:
Citizens wanted to be kept up-to-date with progress, so we have made changes to the My Glasgow app to provide real-time status updates when we know how long reports will take to resolve and when the work has been completed.